HOW TO RETURN AN ITEM?
We hope you’ll love your Skin79 order but if you want to return any of it we will happily refund you for any items you return to us in an unused and resalable condition within 30 days of receipt.
Make sure that you have your receipt as proof of purchase.
STEP 1
INFORM US
Write an e-mail using the form in the „Contact” tab,
choose the „withdrawing from the contract” category, and let us know which products would you like to return.
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If you are a registered user, you can access „My orders” section in your account, select „order overview” and make a return by filling the returns form.
STEP 2
SECURELY PACK YOUR PARCEL
Pack products safely to protect your goods from damage during shipping.
Attach the returns form to the package.
STEP 3
SHIP THE PARCEL
Simply return your order and returns paperwork to the address below :
Grupa MSG Sp. z o.o.
ul. Wojska Polskiego 118 D
97-300 Piotrków Trybunalski, Poland
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Please note, we do not currently offer a free return service for our international customers. The customer is responsible for any return costs when sending their orders back, so please bear this in mind when selecting your preferred method of return. Remember that we do not accept cash on delivery parcels.
RETURNS FORM > download
FAQ
How to make a return?
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To make a return, please send products to this address: Grupa MSG Sp. z o.o. ul. Wojska Polskiego 118 D, 97-300 Piotrków Tryb., Poland. Pack products safely to protect your goods from damage during shipping. Attach the correct form. The customer is responsible for any return costs when sending their orders back, so please bear this in mind when selecting your preferred method of return.
How much time do I have to return products?
- You can return unwanted items within 30 days of receiving your order for a refund or exchange. Returned items must be unused and in their original packaging.
When will I get the money for returned products?
- If you’ve requested a refund we’ll credit the account you used for the original order. Once your returned goods are received by us, it usually takes 3-5 working days for the refund to appear in your bank account, however, this can take up to 14 days, depending on your bank’s processing time.
Why has my return not been refunded?
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We aim to process all returns as quickly as possible. Returned parcels are on average refunded within 14 days after receiving it. If this time has passed, please email us with a copy of your proof of postage so that Customer Service can investigate this for you.