Withdrawal from the Sales Agreement

HOW CAN I MAKE A RETURN?

We will refund you within 14 working days from when we receive your return.
The money will be credited via the same method used for payment.

 

STEP 1
INFORM US

Write an e-mail using the form in the „Contact” tab, choose the „withdrawing from the contract” category and let us know which products would you like to return.
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STEP 2 
PACK A PRODUCT

Pack products safely to protect your goods from damage during shipping.
Attach the withdrawing from the contract form to the package.
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STEP 3 
SHIP THE PARCEL

Simply return your order and paperwork to the address below:
MSG TRADE SP. Z O.O. SP. K.
ul. Wojska Polskiego 118 D
97-300 Piotrków Trybunalski, Poland
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Withdrawing from the contract form  >    download
T&C  >    read

FAQ
 

How can I return purchased products?

  • To make a return, please send  products to this address:  MSG Trade Sp. z o.o. Sp.K ul. Wojska Polskiego 118 D,  97-300 Piotrków Tryb., Poland.  Pack products safely to protect your goods from damage during shipping. Attach the correct form. The customer is responsible for any return costs when sending their orders back, so please bear this in mind when selecting your preferred method of return.

 

How much time do I have to return products?

 

  • You can return unwanted items within 30 days of receiving your order  for a refund or replacement.

 

When will I get the money for returned products?

  • The money will be refunded within 14 days from the day when we receive your return.

 

 

 

 

 

 

 

​Withdrawal from the Sales Agreement

DOWNLOAD FORM

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VII. Right of withdrawal

Customers being Consumers have the right to withdraw from the agreement within  30 days. In accordance with Art. 22 (1) of the Civil Code, a Consumer is a private individual that carries out a legal activity that is not connected directly with the Consumer’s business or professional activity with a trader.

1. Right of withdrawal
You have the right to withdraw from this agreement within 30 days without giving the reason. The right of withdrawal expires after 30 days of the day you have come into possession of a product or a third party other than a carrier and indicated by us has come into possession of the product.

To exercise your right of withdrawal, you must notify us (MSG Trade Sp. z o.o. SP. K., ul. Wojska Polskiego 118D, 97-300 Piotrkow Trybunalski, Poland, office@skin79.net, telephone:+48 665 002 707) of your withdrawal decision in the form of an explicit statement (for example a letter sent by mail or e-mail).

To keep your right of withdrawal, it is enough that you notify us of exercising the right of withdrawal before the end of the withdrawal term.

2. Consequences of withdrawal
If you withdraw from this agreement, we will return you all payments, including delivery costs, however not later than within 14 days of the day we are notified of your decision to withdraw from the agreement. The payments will be returned on the basis of the same terms of payment as those used by you during the original transaction, unless you accept a different solution. You will never be charged for return fees. We may withheld the return of the payment until we receive the goods or the evidence that the goods have been re-shipped, whichever is earlier.

The products should be returned or delivered to us or to the address of MSG Trade Sp. z o.o. SP. K., ul. Wojska Polskiego 118D, 97-300 Piotrkow Trybunalski, Poland, immediately, however not later than 14 days of the day on which you informed us about your withdrawal from the agreement. This time limit is deemed to be complied with if you send the product before the end of the 14-day period. You will have to pay direct return costs. You are responsible only for the reduction of the value of the product stemming from its use otherwise than necessary to check its character, properties and functionality.

3. The right to cancel does not exist for the following contracts:
• Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
• Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
• Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.