SECURELY PACK YOUR PARCEL
SHIP THE PARCEL
How to make a return?
To make a return, please send products to this address: Grupa MSG Sp. z o.o. (formerly MSG TRADE SP. z o.o. Sp. k.) ul. Wojska Polskiego 118 D, 97-300 Piotrków Tryb., Poland. Pack products safely to protect your goods from damage during shipping. Attach the correct form. The customer is responsible for any return costs when sending their orders back, so please bear this in mind when selecting your preferred method of return.
How much time do I have to return products?
When will I get the money for returned products?
Why has my return not been refunded?
We aim to process all returns as quickly as possible. Returned parcels are on average refunded within 14 days after receiving it. If this time has passed, please email us with a copy of your proof of postage so that Customer Service can investigate this for you.